[ZWeb] Zope Collector policies?

[Jens Vagelpohl]

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On 13 Apr 2006, at 09:16, Andreas Jung wrote:

> --On 13. April 2006 00:14:21 -0700 Simon Michael <simon at joyful.com>  
> wrote:
>
>> Well since you ask..
>>
>> I fear that they sound like the usual style of A. Jung's School of  
>> Hard
>> Knocks For Newbies. No offense intended Andreas.
>>
>
> Other projects are similar. Go to the Mozilla/Firefox bugzilla  
> instance.
> First they tell you to search if your issue isn't already in the  
> bugtracker.
> Then you fill out a form where you need to clearly describe your  
> problem
> and fill out point 1,2,3... to reproduce the problem. So people should
> use their brain before posting "something"...also newbies can and  
> do post
> valuable bug reports. We are talking about a certain group of  
> users  that has some certain expectations about the bug tracker is  
> and that have no idea
> *how* report properly. For my own projects I have a similar "bug  
> reporting
> guideline"...and usually most users are really able to posting  
> something reasonable after pointing them to the guidelines..call it  
> "how to educate
> users to report bugs"...I think there is nothing offending here..

For scaling I would consider it absolutely necessary to have specific  
rules. If the collector is some free-for-all where anyone can dump  
stuff in unstructured ways then it will become completely useless.

On the one hand the goal is to be all-inclusive, to shift the burden  
from the bug reporter to the problem solver. I think that's short- 
sighted. Please keep in mind that the problem solvers themselves are  
volunteers. Newbies could be turned away by rules that put more of a  
burden on them, but at the same time experienced developers can be  
turned away by being forced to consider any and all posting to the  
collector equally, be it a reasonable bug report or not.

There's two sides to this issue, not just "please don't beat the poor  
newbies".

jens


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