[Zope] Helpdesk/Call Logging in Plone

[Adam Acord]

I'm looking for ideas on how to implement a call logging/helpdesk  
ticketing system utilizing Plone.  Any ideas?  Before everyone  
responds "try PloneCollector," I'm looking into it.  However, I need  
some ideas, as I'm new to Plone (researched last couple weeks and  
installed yesterday).

I'm not looking for anything sophisticated, but useful.  I also saw a  
posting on the sf list that mentioned "mailmanager," so I'm looking  
into that, too.

Any and all help is greatly appreciated.

-aa